Earlier today a user on the Bioware forums posted that he received a refund for Mass Effect 3 from Amazon. This was mostly caused by the unsatisfying experience that the player had with the game and in particular to the ending.
Video Game Writers, an independent gaming news site, investigated the matter further with their order from Amazon. According to a chat with a customer service representative Amazon will “issue a full or partial refund if you are not satisfied with the quality of Mass Effect 3, and it is the developer’s fault.”
As long as your purchase meets the refund policies outlined by Amazon you are free to get your money back, which could be all of it. A partial refund might sound bad at first but considering that Amazon is willing to take the product back for a game that didn’t satisfy the player’s experience is worth mentioning. The refund is for all versions of Mass Effect 3.
In addition to Amazon refunding Mass Effect 3, rumors are flying around that PlayStation Network and Origin, an online service from Sony and EA respectively, were also offering refunds for Mass Effect 3. I will keep you updated on this after investigation.
Perhaps this is a sign of things to come. Mass Effect 3 has quite the established fanbase since the series first launched. After developing countless relationships with characters and hours spent into the game, people were dissatisfied with the overall experience and as a result are looking for a way to vent. Will other game developers and publisher be heavily affected by this? The future looks grim for the gaming industry.